Terms and Conditions

 

We don't like small print. So we'll keep this nice and simple!

By registering on our system, you agree to the following:

  • Our intellectual property is defined as (but not limited to) our course content, resources, test and exam questions, answers and explanations, and underlying database structure and data, scripts and web pages (content and logic)
  • You won't share your account, subscriptions or our intellectual property with anyone else
  • You won't abuse our good will by registering multiple times in order to fraudulently gain access to free time-limited courses or facilities
  • You won't save or download any part of our intellectual property for any purpose
  • You won't use your personal access to our intellectual property to conduct courses to one or more people by any means (physically or virtually)
  • You won't make our intellectual property publicly available via any means (verbal, written or electronic) without our written consent
  • The information you provide to our system will be honest and accurate

We have security measures in place to detect all of the above conditions, but we're sure you realise the importance of a good working relationship between us to help you achieve your dream! Failure to abide by our terms and conditions will result in your account being locked while we chat to you about it.

Face to face courses:

  • Once you purchase a group face to face course, we will be in touch informing you of the date and time of the next course
  • Once you purchase a one-to-one face to face course, we will be in touch and arrange a mutually convenient date and time for the course
  • For all face to face courses, once you have confirmed your attendance on a course date and time, and you then fail to attend, we will charge you a "No Show" fee of £40.00 (including VAT).

Refund Policy:

  • If you buy a course and do not then make use of it in the time period, then we are unable to offer any form of refund or credit.
  • If you mistakenly buy a course and let us know straight away, we will be happy to credit your ground school account and cancel that course so you can purchase the correct one. However, if you have already accessed the course material, then no refund will be possible.
  • If you buy a Test and Exam only course access instead of a Full Course Access, then if you let us know straight away, we will be happy to credit your ground school account and cancel that course so you can purchase the correct one. However, if you have already accessed tests and exams, then no refund will be possible.
  • If you buy a Full Course access, but only intended to buy the Test and Exam Only option, then if you let us know straight away, we will be happy to credit your ground school account and cancel that course so you can purchase the correct one. However, if you have already accessed the course material, then no refund will be possible.
  • If you renew the wrong course and let us know straight away, we will be happy to credit your ground school account and cancel that course so you can purchase the correct one. However, if you have already accessed the course material since the renewal, then no refund will be possible.
  • If you mistakenly buy multiple months for a course and let us know straight away, we will be happy to credit your account and reduce the duration of the course concerned.
  • Account credits are automatically used from your account when making purchases from our system.
  • In general, we do not extend courses for free.

The Rationale behind our Terms and Conditions:

We offer our courses at absolutely fantastic value for money. This includes full-colour graphical course material which is fully up-to-date at all times (when regulations or procedures change our courses are updated immediately), progress tests, end of course (mock) exams all with fantastic explanations, and timely, PERSONAL one-to-one instructor support when required by email, phone or zoom! Additionally, repeat purchases of courses attract a 10% discount on the initial course price.